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Call Center and the use of Artificial Intelligence (AI) to enhance Operating Efficiencies and the Customer Experience (CX)

It is an understatement that the world produces more data than it ever has. Estimates have indicated that by 2020, 44 trillion gigabytes (or 44 zettabytes) of information will be yielded every day.

This is difficult to imagine but think of it this way. If a 30-foot long shelf was erected and average-sized...



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